This shop sells beautiful, quality, hand-made jewelry. The necklace I ordered was neatly packaged in an Amano Artisans bag. A hand-written thank-you note was included from the shop owner. I had some questions about my order and ultimately needed to make an exchange. The customer service was excellent. The response time to the emails I sent was just minutes, literally. The correspondence was friendly and professional. This is a great business and I will surely order from it again! Thank you, Carolina!