Refund policy

At Amano Artisans, we want you to be thrilled with your purchase.

All unworn merchandise, excluding *special orders, may be returned within fifteen (15) days after receiving the order, shipping charges are not eligible for refund. The customer is responsible for shipping and handling costs of the return.

Watches and Sunglasses come with one year warranty, We will gladly repair the item but won't issue refunds after 15 days of purchase.

Please keep in mind that all of our pieces are handcrafted from natural materials and are one of a kind. Therefore, the colors, materials, sizes and finishes may slightly differ from the pictures and information on the site. Customers must notify us of any order discrepancy within seven (7) days of receipt of the order. Please send us an e-mail to support@amanoartisans.com

Special Orders are non-refundable or returnable (no exceptions). If you wish to cancel your special order, please notify us within 24 hours of placing the order.

Shipping and Delivery

All orders will ship within two business days via USPS mail, you may track your order at www.usps.com
Special orders or orders that are not available in stock will ship within 4 to 5 weeks. Some delays may occur due to material scarcity.
If we can't produce an order, you will be notified within 72 hours, and a refund will be issued.